Genre Business
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Roy Barnes, Bob Kelleher (Author), Stephen R. Thorne (Narrator), "Customer Experience For Dummies"
A positive customer experience is absolutely essential to keeping your business relevant. Today's business owners need to know how to connect and engage with their customers through a variety of different channels, including online reviews and word of mouth. Customer Experience for Dummies helps you listen to your customers and offers friendly, practical, and easy-to-implement solutions for incorporating customer engagement into your business plans and keep the crowds singing your praises.
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Bill Treasurer, Jeff Hoyt (Narrator), "A Leadership Kick in the Ass: How to Learn from Rough Landings, Blunders, and Missteps"
It's a sad fact. You have to be bad at leading others before you can learn to be good at it. Sooner or later, every leader runs into a wall of incompetence, weakness, or hubris that Treasurer calls "the leadership kick in the ass". Do you derail or learn from scraping your knees?
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Patty Azzarello (Author, Narrator), "Move: How Decisive Leaders Execute Strategy Despite Obstacles, Setbacks, and Stalls"
Move past the obstacles and implement your new strategy
Move is your guide to mobilizing your whole organization to take your business forward. Whatever your needed transformation may be - a new initiative, a new market, a new product, your fresh strategy is up against a powerful foe - an organization's tendency to stay very busy and completely engaged what it's already doing. This book shows you how to cut through resistance and get your team engaged and proactively doing the new thing!